MemberzPlus Membership Management Software
MemberzPlus

Leading Members To New Heights

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Membership Management


The Membership and Subscription
Management Professionals

Membership Management

MemberzPlus Summary

The challenges facing large organizations that market products and services (i.e. financial services, insurance, travel, emergency roadside assistance, etc.) directly to a large member base, and in some cases a non-member population, go beyond feature and function. The same holds true for organizations that collect donations and manage subscriptions.

We have worked the last 15+ years supporting clubs and associations that face these exact challenges. Associations today are challenged with deepening their relationships with existing members to drive maximum retention rates as well as appealing to newer member candidates that are much more technology savvy. In addition these organizations are faced with member data that is locked away in silo’ed operational systems that are core to their business lines. Ross Group Inc (RGI) has helped organizations unlock this data, develop a single version of the truth about the member’s relationship with the association, and make data “actionable.”

We help to manage memberships and subscriptions across multiple channels:

Front Line

Do you operate a storefront?  Do you need the ability to have member information available to your point-of-sale or other business lines' operational systems, such as insurance, financial services, travel, roadside, etc.? We have tackled that successfully for our customers and can do the same for you.

Back Office

Are you inundated with inbound postal mail, lockbox bank files, and the like? Do you have back-office employees handling large volumes of time-critical pieces that require immediate processing to ensure cash flow and revenue recognition targets are met. We can help! We have the features and the experience.

Call Centers

Do you have a call center that can get overwhelmed during peak times while still needing to service your members quickly and precisely? Do you feel that you leverage your core membership system and the member data you already have to deepen your member relationships? We can show you how to utilize this time to increase both your wallet share and retention.

Online

Your members want the ability to manage their memberships online. This goes beyond the standard join and renew process. We have a full suite of web-services to enable your members while reducing your costs. Everyone wins!

Features, Features, Features...

The complexities of managing even basic memberships can cripple an organization. Our products are designed to enable your organization to better serve your members. A more efficient organization with the appropriate tools can greatly lower costs while driving up member satisfaction. Our application suite enables you to quickly and decisively accomplish membership transactions, such as:

  • Manage Members
  • Manage Donations
  • Manage Coverage Levels
  • Add/Upgrade Members
  • Reinstate Lapsed Members
  • Switch Primary
  • Transfer Members
  • Extend/Move Expiration
  • Recalculate Dues
  • Manage Sales Agents
  • Manage Renewal Methods
  • Refunds Processing
  • Process Payments
  • Review Payment Detail
  • Review Journal Entries
  • Review Earned/Unearned Dues
  • Cancel/Transfer Payment
  • Adjust Balance
  • Manage/Edit Comments and/or Open Items
  • Manage Group and Donor Information
  • Review Credential History
  • Request Credentials
  • Mail/eMail Temp Credentials
  • Manage Website Member Logins
  • Review Bills
  • Request Bills
  • Manage Contacts
  • Manage Flex Fields
  • and much, much, more...

Membership Management

Combining Expertise with Market Knowledge

MemberzPlus features aspects that stand alone; unique from any other membership system on the market today. With over fifteen years of experience in servicing a broad spectrum of small to very large-scaled membership organizations, MemberzPlus combines market knowledge with a technologically advanced membership management system.

Features Include:

  • Dues, Discounts, and Donations
  • Subscription Management
  • Accounting and Finance
  • Contacts and Leads
  • Billing and Credentials
  • Relationship Management
  • Online Self Service
  • Marketing
  • Groups and Affiliations
  • Membership Processing
  • eCommerce
  • Flexibility
  • Security
  • Technology



Ross Group Inc is committed to bringing
the best possible MRM solution to your organization.

Contact us Today!