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Higer Efficiency, Better Member Service

The power of this software suite, along with the expertise that comes from dealing directly with the membership experts at Ross Group, can be put to use by organizations of any size and complexity. 

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Membership Experts for Motor Clubs

Motor Clubs and Associations are where we initially pioneered our membership services. Complexities unique to this market where the club's ability to market highly profitable products and services like insurance, financial services, and travel requires innovation beyond what is needed by most membership organizations.

Our Motor Club clients range in size from 10,000 to 5,500,000 members and we can scale beyond that. We can implement as part of your premises based solution or as a hosted solution. Our software is browser based and secure. Our Java J2EE compliant "best-of-breed" application includes a full-feature SOAP web-services layer for real-time secure interfaces from many data sources including your member facing website and our mobile application suite.

Features of interest to your organization may include:

Group Memberships and Affiliate Programs

Group Memberships and Affiliate Programs

We support member paid and/or sponsor paid group memberships. Included are the features needed on your website for the sponsor to manage their group members and pay their bill. With group memberships you can specify a special expiration period for all members of the group or let them follow your normal expiration date rules. We also support split bills where a portion can be paid by the sponsor and a portion by the member or any combination.

Payment Plans

Payment Plans

Acquiring and retaining members during these tough economic times might motivate you to establish payment plans for dues and donations. You can establish any number of payment plans and then manage those interactions. At the appropriate intervals, we will charge the credit card or bank account. If the transaction is rejected, we will attempt a defined number of times over a defined period before we give up. Once rejected, we will move the member into the billing process to give you the highest probability for retaining the member.

Gift Membership Programs

Gift Membership Programs

Similar to group memberships, we support member paid and/or donor paid gift memberships including special holiday gift programs that can be managed by the donor directly on your website. We also support split bills where a portion can be paid by the donor and a portion by the member or any combination.

Vouchers and Coupons

Vouchers and Coupons

Have you considered giving coupons and/or vouchers to members, donors, or sponsors? Perhaps you want to incent a member type with poor historic renewal rates by providing a coupon or voucher good against their next renewal. Perhaps you want to reward a member or respond to a complaint because of poor service. We provide the tools necessary and even track via our real-time accounting journal entries when the coupons are redeemed so you have the full picture.

Feature Rich

And the feature list continues...

...and constantly continues to grow based on market demand. There are so many features available to support complex organizations. Click here to learn more about our many features or contact us today to learn more!

Contact us today so we can apply our feature set to your specific requirements!

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