Membership Experts for Governmental Agencies

Similar to non-profits, governmental agencies are faced with bringing together large amounts of information from various sources about the individuals they serve. We have designed our software and services specifically for this environment. We can provide the tools and services to create a 360° view of your members and provide you with collaboration tools that are safe and secure. We can assist you in better serving your constituents.

Our clients range in size from 10,000 to 5,500,000 members and we can scale beyond that. We can implement as part of your premises based solution or as a hosted solution. Our software is browser based and secure. Our Java J2EE compliant "best-of-breed" application includes a full-feature SOAP web-services layer for real-time secure interfaces from many data sources including your member facing website and our mobile application suite.

Features of interest to your organization may include:

	360° Member View and Real-Time Dashboards Do you have member/constituent information spread across many operational systems, databases, files, and the like? Would you like to build a 360° view of your member and tailor that to different business lines? Would you like to build a dashboard that brings the data from these different systems into a single view and have it refresh at an interval you define? We can help you gain a deeper understanding of your members and their relationship with your organization. A deeper relationship reflected in elevated levels of service and satisfied constituents.
	Information Sharing Do you have the need to track services and provide feedback and/or other information to your members? We have the tools to assist you in information/publication request processing, shared services, case management and more. In addition, we can assist you in expanding your website to share directly with your members in a safe and secure manner.
	Contact Tracking and Workflow Management This is where the power of our solutions really provides return for your organization. Everything you do can be controlled via our departmentalized workbaskets with automatic assignments, reassignments, and escalation. The workbasket is used to manage the workflow with configurable automatic assignment and escalation. With these tools your entire organization can be in tune with even the most current member interaction. Imagine how this could elevate your level of service and increase customer satisfaction.
	And the feature list continues... ...and constantly continues to grow based on market demand. Click here to learn more about our many features!

Contact us today so we can apply our feature set to your specific requirements!